Support
A little help under the stars.
Have a question or something isn’t working? Tell us what happened and we’ll help.
Before you write
Include your device model, iOS version, and what you were trying to do. A screenshot can help. Please don’t send passwords, payment details, or precise location information.
Getting a clearer capture
Use a stable tripod, clean the lens, and choose a target in Tonight. Keep your phone still throughout the capture. Clouds, bright moonlight, and nearby lights can hide faint objects even when alignment is correct.
Free captures and iCloud
Three successful captures are included. Failed or cancelled captures do not use your allowance. Free capture verification requires iCloud and an internet connection; deleting photos or reinstalling the app does not reset the allowance.
Purchases and subscriptions
If Pro isn’t available after a purchase, use Restore Purchases on the Pro screen with the Apple Account used to subscribe. Manage or cancel a subscription in Settings → your name → Subscriptions. For refund requests, visit Apple’s purchase support.
Your photographs and account
Finished photographs save to Photos when permission is enabled. Library → Account contains the controls for erasing captures or deleting your Astrosimo account. Photos already saved in Photos remain there until you delete them separately.